MUSTANG CHAUFFEURS WORLDWIDE – TERMS & CONDITIONS
Provision of Service
To provide the Client with a professional Chauffeur, Executive Service by the terms as laid down and to demonstrate a totally flexible approach to business at all times.
Terms & Conditions
www.mustangchauffeurs.co.uk is operated by Mustang Chauffeurs Worldwide United Kingdom Licence by Public Carriage office Transport for London.
Carriage of Passengers
The following terms and conditions shall also apply where the Carrier is engaged for the carriage of passengers.
Quotations are made subject to a suitable vehicle being available. Quotations are given in accordance with details provided by the Customer. Unless otherwise stated, admission charges, meals, accommodation and parking charges for special events are not included in the price.
Where hours are agreed with the Carrier for the long distance of passengers, these must be strictly observed (except for serious emergency or diversion) to comply with the current regulations governing drivers’ hours and rest periods. The Carrier reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regulations.
Transit commences when the passengers board the vehicle and ends when they leave the vehicle, or upon arrival at the end destination, whichever is the earlier.
The Customer must not load any vehicle beyond the number of passengers that it is legally permitted to carry.
No animals may be carried without the prior written agreement of the Carrier. The Carrier will not be liable for any loss incurred by a passenger who fails to join the vehicle at the agreed time.
The Carrier shall not be liable for any damage to or loss of any property left on the vehicle by a passenger. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based and shall be disposed of by the Carrier.
The Carrier may engage any agent or sub-contractor to fulfil the contract and shall provide the name of such agent or sub-contractor to the Customer upon request. The Carrier contracts for itself and on behalf of its agents and sub-contractors.
Portman Chauffeurs is open 24 hours-a-day, 7 days-a-week, and 365 days-a-year to accommodate your car transportation needs. You can reach one of our Reservation Agents by calling our number: + 44 203 715 4443 from anywhere in the UK / International. The first time you make a reservation we suggest you spend a few extra minutes and allow our Reservation Agent to build your personal profile. Our sophisticated reservation software will permanently store your personal data in a secure environment saving you valuable time on future reservations. Whenever possible, try to make reservations 72 hours in advance.
Telephone: + 44 203 715 4443
Cancellations – General Airport Transfer / Point to Point
Cancellations received within 2hrs of the commencement of the service will be charged at a minimum charge rate except Airport transfer or No shows at Airports / Docks and any other destination which is not an inner City Centre will be charged at 50% of the full fare.
Cancellations – Group / Event Transportation
If you notify Portman Chauffeurs Worldwide of your cancellation up to 2 week prior to the event, We will provide a full refund or offer a transfer of credit for another event.
If you notify of your cancellation less than 2 week then we will charge a 10% cancellation fee on the estimated total value of the Invoice.
Payment – General
Payments can be made via major credit cards or Bank Transfer. All our rates are charged in (£) GBP ( ) EURO or ($) US Dollar’s and are exclusive of Taxes.
Payment – Group / Event
A deposit of 70% of the total value of the invoice amount (approximation) will be payable in advance to Portman Chauffeurs Worldwide and the remaining 30% amount will be payable after completion of the project. All our rates are charged in (£) GBP ( ) EURO or ($) US Dollar’s and are exclusive of Taxes.
Portman Chauffeurs Worldwide welcomes corporate accounts. We offer many billing options including cost centre subtotals and other information required for efficient processing. For further information on opening a corporate account please contact a member of our Sales Team:
Telephone: + 44 203 715 4443
Mobile: +44 788 770 6445
Airport meeting instructions vary according to the arrival airport. Portman Chauffeur’s are in constant communication with our dispatch office. Should you have any difficulty finding the driver, please call + 44 203 715 4443 and we will locate your car and driver. In order to avoid No-show fee, please do not leave the designated meeting location without notifying us. Our computerized system constantly monitors and updates flight arrival information; you will never pay waiting time on a delayed flight. In most cases your driver will meet you in the arrivals hall. If you do not immediately locate your driver, please call + 44 203 715 4443 to speak to a dispatcher who will assist you in locating your driver.
On all arrivals, Portman Chauffeurs requires the following information; Airport name; name of fixed base operator (FBO) and telephone number; passengers name, tail number, estimated arrival time, contact number for individual responsible for the reservation and passenger’s cell phone number (if available).
Waiting Time / Hourly Rates
Waiting Time is rounded up to the nearest 15 minute from the agreed pick-up time, Waiting time charges are based on vehicle type and are accrued per quarter.
Hourly Rates are based on vehicle type and are accrued per hour.
Train & Piers
On all arrival at train or piers, please call + 44 203 715 4443 or Mobile +44 788 770 6445 to speak to a dispatcher who will assist you in locating your driver.
A surcharge of 25% will be added for services provided on Bank Holiday or Public Holidays except Christmas Day, New Year’s Day, which will be 100%.
A surcharge of 25% will be added for services provided between the hours of midnight (12.00 am) to 05.00am.
Concerts and Sporting Events
All concerts and sporting events must be reserved as hourly service. Portman Chauffeurs Worldwide does not provide pick up and drop off service for sporting events or concert.
This agreement may be terminated by the Client without prior notice if the Supplier fails to observe and perform to the terms and conditions contained herein.